Order, Shipping & Return
Ordering on Peacheyboo
Cancelling your order
We advise that you alert us of a cancellation within 24 hours. Once the parcel has been dispatched we are unable to cancel it. You will then have to wait until you receive the item, fill out the return slip as per our returns policy below and send the parcel back to us. We will only be able to process the refund after we have received the items.
Changes to your Order
Once an order is submitted, we are unable to amend or add items on the order. Please notify us as soon as possible. We will cancel the transaction and issue you with a full refund. You will have to place a new order with the correct item(s). For changes such as delivery address, kindly ensure you notify us within 24 hours to ensure we have time to implement changes before the item(s) is shipped.
Orders are shipped within 48 hours of the order being received or the next working day. We send out tracking information upon the dispatch of every order. For orders to UK addresses, the order will be sent to be delivered to you within 3-4 working days- this means that they will not be dispatched on weekends or public holidays. Please note that extreme weather conditions, technical failures, customs delays and other factors outside of our control may affect delivery times. Orders outside the UK may take up to 10 working days.
Refunds can only be accepted and processed for online purchases and within 28 days of despatch. Items must be returned within this time and in the same condition as sold. Sale items are non-refundable. We will only give you a refund via the original payment method, excluding the return cost. Return forms are sent out with every order and must be filled out and returned with item(s) when they are sent back to us. You can also download the form here. We will confirm your returns by email.
Exchanges may be granted after this period and are subject to issue. Refunds cannot be granted for exchanged items. Please note: purchases made in the shop cannot be refunded and can only be exchanged.
Return Address: Peacheyboo, 20 Gardner Street, Brighton, BN1 1UP